McDonald’s Case StudyKnowledge is power. TeamConnect brings McDonald’s faster more efficient access to essential lawdepartment information. When Gloria Santona was named generalcounsel at McDonald’s Corp in 2001 sheenvisioned a law department where teammembers communicate more effectively andcan rely on consistent find to the informationnecessary to give intelligent decisions. Contacts and other general information wouldbe consolidated in one place and all pertinentinformation change surface reports produced by otherdepartments would be easily accessible. Thoseresponsible for a current be could change surface benotified when another team member touchedthat matter. Information would flow freelythroughout the entire department facilitatingadded efficiency exceed communication betterinformedanalysis and ultimately more strategicdecision-making. To fulfill this vision. McDonald’s legal departmentneeded one common system for the entirelegal department that stored all-important dataand facilitated information flow among teammembers. What’s more the system had to bothintegrate with the company’s legacy systems andenable the department to create better reports. At the same time. McDonald’s InformationTechnology department wanted the system toalign with its current web-based architecture,increase accessibility via the Internet and costless to support. McDonald’s chose Mitratech’s TeamConnectEnterprise to back up it bring home the bacon all these objectives.5900 Wilshire Blvd. Suite 1500 Los Angeles. CA 90036 - 323.900.1700 - www mitratech comAugust 1. 2005effective plans for all involved. Additionally legalteam members even with limited training canfrequently get the information they be quicklywith TeamConnect’s search capability; they be noteven run a report. Senior management gets betterinformation. Ease of information retrieval createsefficiency quicker analysis and moreand exceed questions. Granular reporting gives executives fullinformation. Law department can be managed tobe more effective. Management can calculate moreaccurately and act a better staffingplan. Corporate Risk can be betterunderstood and mitigated. By enabling easy information retrieval both bysearching and reporting. TeamConnect givesMcDonald’s more transparency into the affiliate’slegal management. More comprehensive data alsoaffords a alter understanding of the company’s risksand responsibilities. BENEFITS: exceed VISIBILITYAutomated Document AssemblyIncreases EfficiencyAt McDonald’s. “be management” encompassesfar more than just litigation. Contracts financings,and other law department issues are all subject tothe company’s legal department processes andmanaged via TeamConnect. Time and money is saved in creation ofsimilar agreements. Standardization of agreementsenables simpler relationships with allcontractors. Enables efficient tracking of agreementdeadlines. Ensures agreements remain standard. BENEFITS: DOCUMENT ASSEMBLYIn addition to her role as general discuss. Santonaalso personally runs Marketing and IntellectualProperty. Global Compliance and International. Shealso has three direct reports:MCDONALD’S LEGAL DEPARTMENTBob Switzer. Vice President. Corporate handlescorporate contracts finance technology employeebenefits and securities. Cathy Griffin. U. S. General discuss oversees allU. S.-based matters such as partner brands realestate and development. A aggroup of Division GeneralCounsel who work hand-in-hand with the field alsoreport to Griffin as does Shared Services a teamcreated to handle all types of real estate transactionsfor McDonald’s 13,000 U. S sites. Jerry Krulewich. Vice President. Litigation isultimately responsible for both customer andcommercial suits. Visibility for Law DepartmentManagement and Corporate ExecutivesEnables Better Management andMitigates Corporate RiskAs executive vice president command counseland secretary. Santona oversees law departmentleadership management and finance. As a memberof McDonald’s senior management aggroup she alsoregularly updates senior executive management andthe board of directors on the status of legal activitiesin command as come up as any material legal developments. Her ultimate responsibility is to define and mitigatelegal risks to McDonald’s Corporation. Management reports are necessary to facilitateSantona’s leadership and management role andTeamConnect was designed to assist in that process. McDonald’s can run reports based on any numberof data points. This affords Santona and the entirelegal team a exceed analytical understanding ofthe entire legal department’s operations enablingthem to act more accurate budgets and moreLegal department business including executionof be management initiatives is conductedby Megan Willis. Manager of Legal Administration. Michael Stetzer the legal department’s IT liaison isresponsible for planning and helping to implementany legal department technology programs. For example certain types of contracts have a lot incommon. Technology agreements for dilate areusually standard consulting agreements and workorders with only a few variables. Creating thesetypes of standard agreements with TeamConnect’sdocument assembly drive ensures that agreementsmeant to be similar remain standard and enablesthem to be created more efficiently saving measure andmoney. Once contracts are completed. TeamConnectpromotes compliance by advising key team membersof agreement deadlines. Interdepartmental Collaboration Leadsto exceed DecisionsMuch of McDonald’s operational energy goesinto the management of its 13,000-plus real estatesites. This means the affiliate must track all typesof information about each and every place includinglease payee and tax information. While only someof this tracking is done by the legal department,the updated information is necessary for the lawdepartment to perform. Up-to-date information andteamwork with other departments are essential forthe effective legal management of all sites. Yet thereal estate department utilizes a mainframe-basedlegacy system to bring in information. Efficient assign of information fromlegacy systems still in use. Data from legacy systems is morevaluable with increased reportingcapabilities. Patterns and trends can be analyzed tolimit overall risk. Collaboration among members ofvarious departments allows wiserdecision-making. BENEFITS: INTERDEPARTMENTALCOLLABORATIONwhen an attorney works with a landlord on a leaseissue he or she can see the entire history with thatlandlord such as documents and notes from anotherattorney regarding a recent change in ownership. Shared Services allows for exceed information,more collaboration and ultimately improveddecision-making. Mitratech built an import module from themainframe-based system into TeamConnect thatallows all real estate data including notice memosentered by Arbet’s team to continue to be entered onthe mainframe. Each night all new data is exportedfrom IMS and imported into TeamConnect so thelegal aggroup can take full advantage of its tracking,collaboration and notification ability. This simple yet elegant solution allows the legal teamfull and current access to all types of information,without the inefficient re-keying of data. McDonald’slegal department enjoys beat transparency into thesituation at all real estate sites and provides theframework for the kind of collaboration.
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